lexus365 Privacy Policy

This page describes what we collect when you use lexus365 and how we keep that data protected. We at lexus365 take your privacy seriously and are committed to being transparent about the information we gather, how we use it, and the choices you have.

When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or our bank transfer options (mobile banking, local payment, online payment, e-wallet), or interact with our platform in any way, we collect certain personal and transactional data. Our policy sets out exactly what that means, who has access to it, and how long we retain it.

Our services are available only where local law permits. We comply with data protection requirements in the jurisdictions we serve, including Indonesia and other supported regions. If you have questions about how we handle your information, this page answers the most common ones.

What we collect on lexus365

We collect information in several categories. First, we gather account details: your name, email address, phone number, and date of birth when you register. We also collect identity verification documents—typically a copy of your KTP (Indonesian national ID) or passport—to comply with anti-money-laundering and know-your-customer (KYC) requirements.

Second, we collect payment information. When you deposit or withdraw funds, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We do not store your full card numbers or e-wallet passwords; payment processors handle that encryption separately.

Third, we collect activity data. This includes your login history, the games or markets you view, any bets or wagers you place, and your account balance. We also collect technical information: your device type, operating system, browser, IP address, and approximate location (city level, not street address).

Fourth, we collect communication data. If you contact our support team via email or in-app messaging, we keep a record of that conversation. This helps us resolve issues and improve our service.

How we use your data on lexus365

We use your information for several purposes. The primary purpose is to operate your account: we need your name, email, and identity documents to verify who you are and comply with legal requirements. We use your payment information to process deposits and withdrawals and to prevent fraud.

We also use your activity data to improve lexus365. We analyse which games are popular, which payment methods users prefer (mobile banking and local payment are common in Jakarta; online payment and e-wallet in other regions), and how the platform performs on different devices. This helps us make better decisions about which sports markets to add (Liga 1, Piala Indonesia) and which live-dealer tables to expand.

We use your contact information to send you important updates—for example, if your account is locked for security reasons or if we need to verify your identity again. We do not send marketing emails unless you opt in.

Third-party processors and data sharing

Our servers may sit outside your jurisdiction. We use data processors in multiple countries to handle payments, identity verification, and customer support. These processors are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

We share your data with payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to the extent necessary to process your transaction. We also share anonymised data with our analytics partners to understand platform usage trends.

We do not sell your personal data to third parties. We may disclose your information if required by law—for example, if a court orders us to do so or if we suspect illegal activity.

Your rights and our commitments

You have the right to access, correct, or delete your personal data. If you want a copy of the information we hold about you, contact our support team. We will provide it within 14 days. If you believe any information is inaccurate, you can request a correction.

You can also request that we delete your account and associated data, subject to legal retention requirements. Some data—such as transaction records for tax or anti-fraud purposes—may be retained for up to seven years even after account closure.

We encrypt all data in transit using SSL/TLS protocols. Our servers use industry-standard firewalls and access controls. We conduct regular security audits and respond to any suspected breaches within 72 hours.